manalobet.ph Privacy Policy

1 Introduction

1.1 manalobet.ph is committed to protecting the privacy and personal data of all players who use our online gaming platform. We understand that trust is the foundation of our relationship with you, and we take our data protection obligations seriously.

1.2 This Policy applies to all personal data collected through the manalobet.ph website, mobile interface, customer support channels, and any other touchpoints through which you interact with us.

1.3 This Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles.

1.4 This Policy should be read alongside our Terms & Conditions, which govern your use of the manalobet.ph platform as a whole.

2 Personal Data We Collect

2.1 manalobet.ph collects personal data through several means, including information you provide directly, data generated through your use of the platform, and information received from third parties where permitted by law.

2.2 Information You Provide Directly:

• Full legal name, date of birth, and gender;
• Residential address (including city, province, and postal code);
• Email address and mobile phone number;
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license);
• Payment method details (e.g., GCash mobile number, bank account details, debit card information);
• Source of funds declarations where required for compliance purposes;
• Communications you send to our customer support team.

2.3 Data Generated Through Platform Use:

• Login timestamps, session durations, and device information;
• IP address and approximate geographic location;
• Betting history, game activity, and transaction records;
• Responsible gaming tool settings (deposit limits, self-exclusion status);
• Browser type, operating system, and referring URLs ;
• Cookies and similar tracking technologies (see Section 6).

2.4 Data from Third Parties: We may receive personal data from payment processors, identity verification providers, fraud prevention services, and regulatory authorities where we are legally permitted to do so.

3 How We Use Your Personal Data

3.1 manalobet.ph uses your personal data for the following purposes:

4 Legal Basis for Processing

4.1 manalobet.ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing;
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering requirements and PAGCOR licensing conditions;
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

5.1 manalobet.ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the platform, including payment processors (GCash, Maya, Philippine banks), identity verification providers, IT infrastructure providers, and customer support tools. All such providers are bound by data processing agreements that require them to protect your data;
• Regulatory Authorities: Philippine government agencies, law enforcement, PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission, where we are legally required to disclose information;
• Fraud Prevention: Industry fraud prevention databases and services, to the extent necessary to protect the platform and its users;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy;
• With Your Consent: Any other sharing that you have explicitly authorized.

6 Cookies & Tracking Technologies

6.1 manalobet.ph uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and analyze usage patterns.

6.2 Types of Cookies We Use:

• Essential Cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits;
• Analytics Cookies: Help us understand how players use manalobet.ph so we can improve the platform. Data collected is aggregated and anonymized where possible;
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the manalobet.ph platform.

7 Data Retention

7.1 manalobet.ph retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations;
• Identity verification documents are retained for the period required by PAGCOR licensing conditions;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of compliance.

7.2 When personal data is no longer required for any lawful purpose, manalobet.ph will securely delete or anonymize it in accordance with our data disposal procedures.

8 Data Security

8.1 manalobet.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest;
• Role-based access controls limiting data access to authorized personnel only;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication for administrative systems;
• Incident response procedures for detecting and responding to data breaches.

8.2 In the event of a personal data breach that is likely to result in harm to affected individuals, manalobet.ph will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

9 Your Data Privacy Rights

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by manalobet.ph:

• Right to be Informed: The right to know what personal data we collect and how it is used, as described in this Policy;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

9.2 To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 13. We will respond to all valid requests within thirty (30) days.

10 Children's Privacy

10.1 manalobet.ph is strictly an adult platform. We do not knowingly collect personal data from individuals under 21 years of age. The minimum age to register and use manalobet.ph is 21 years, in accordance with Philippine law.

10.2 If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately.

11 Third-Party Links

11.1 The manalobet.ph platform may contain links to third-party websites or services. This Privacy Policy applies only to manalobet.ph and does not cover the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11.2 manalobet.ph is not responsible for the content, privacy practices, or data handling of any third-party websites linked from our platform.

12 Updates to This Privacy Policy

12.1 manalobet.ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the platform at least seven (7) days before taking effect.

12.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of manalobet.ph following any update constitutes your acceptance of the revised Policy.

13 Contact Our Data Protection Officer

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the manalobet.ph Data Protection Officer:

13.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.